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Overview of protocols initiated

Bickford has implemented a phased-in approach to reopening. The vast majority of our Branches are in phase 1. Details are found below.

Self-Screening everyone who enters the Branch

Visitor and BFM access restricted based upon health symptoms

Testing and quarantine of BFM’s

Masks use is optional

Updated education on infection control practice and handwashing completed in each Branch

Enhanced disinfection cleaning protocols

Resident Health Checks, as needed

Monitoring of CDC, County, State and Federal Agencies for required changes to COVID protocols

Open Branch Activities

Visitation in Common Areas is allowed

In-Apartment and Outside visits highly encouraged

Use of hand sanitizer before and after visits

Exercising daily strongly encouraged

Beverage and snacks available throughout the day

More Information

For more information, click on the links below. If you still have questions and concerns, reach out to us at or connect with your local Branch director.

What is the current visitation policy?

Bickford has implemented a phased-in approach to visitation. This policy is based on CDC, County, State and Federal protocols. Most branches are open to visitation with active mild COVID infections, as these residents are isolated. Check with local Branch leadership prior to your planned visit.

Planning a visit to your local Branch?

You will be expected to self- screen upon your arrival at the Branch. Visits are preferred in the resident’s apartment and outside areas. Common area visitation is allowed between the resident and family Co-mingling of visitors with other Residents is strongly discouraged.

How can I stay connected to my loved one?

Please plan to visit your loved one, as many restrictions on visitation have been lifted. If you are unable to visit, we encourage regular communication with your loved one utilizing technology (i.e. phone, FaceTime, Skype) and are happy to assist any way we can. The local Branch’s website ( and Facebook page will be regularly updated with Branch happenings. Be sure to ‘Like’ our local Facebook page.

Can my loved one leave their apartment?

Yes. We have educated all our residents to wear a mask, practice social distancing (6 feet), use appropriate hand washing, and have an awareness of touching surfaces. We will continue to encourage as much activity, and social interaction as we can while maintaining a safe environment.

Is Bickford conducting tours?

Yes. In most Branches in-person tours are available. These tours will follow all Bickford infection control guidelines for resident and guest safety. Virtual tours can be conducted in all locations.

Is Bickford accepting new move ins?

Yes. New residents will go through the same procedures and self-screening that our current residents do to enter the Branch.

What if COVID-19 is reported in a Branch?

If there is a case of COVID-19 in one of our Branches, we will notify family and residents first, typically within 24 hours. Residents with COVID are isolated in their apartment until recovered from their infection per CDC, County, State and Federal guidelines

What is Bickford doing to help prevent BFMs (employees) from bringing in the virus?

All BFMs and essential health care professionals are being screened each day at the front door prior to entry. Additionally, all BFMs are wearing masks during their entire shift. We also educate our BFMs on CDC guidelines and infection control practices to avoid exposure to COVID-19. We closely monitor for community infection rates and continuously re-educate our BFM’s on safe practices in their community. Any BFM with symptons will be tested and sent home, if positIve for COVID.

How is Bickford monitoring residents for signs of COVID-19?

Residents and BFM's are educated to report signs and symptoms of COVID-19. Each resident is monitored for signs, symptoms and temperature.

Can medical health care professionals visit residents in the Branch?

Yes, they will be screened prior to entry to Bickford Branches. All professionals must meet our stringent infection control requirements including wearing Personal Protective Equipment (PPE), and following Bickfords strict screening protocol and conduct within the branch.

Does Bickford have the supplies to support my loved one’s needs during this time?

Yes. Bickford has longstanding relationships with a multitude of vendors to continue to meet the needs of our residents. We have procedures in place to ensure the continued supply and delivery of all essential items including food, medical equipment, incontinence products, etc.

Is Bickford using a chemical disinfectant that will kill COVID-19?

Yes. Bickford uses a chemical disinfectant in the Branches that kills all viruses and bacteria. This chemical is 100% effective against COVID-19.

Are Chaplains visiting Branches?

Chaplains complete a self-screen at entry to the branch. Chaplains are also available to connect with residents and families virtually or outside the Branch. Please reach out to Branch leadership if you have questions on how to establish this connection.