COVID-19 (novel coronavirus) Response Updated September 23rd »
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Bickford Senior Living’s Coronavirus (COVID-19) Preparedness

updated September 23rd
a message from Andy Eby, Caregiver/Owner of Bickford Senior Living

COVID-19 Transparency

In today’s uncertain times, we feel a responsibility to be straightforward as to how our Branches are being affected by COVID-19. For this reason, we are displaying the number of active COVID-19 resident cases for each Branch on their website. At Bickford Senior Living we will lead with transparency so you have the best information available as you make decisions for your loved one.

Overview of protocols initiated

Bickford has implemented a phased-in approach to reopening. The vast majority of our Branches are in phase 1. Details are found below.

Restricted visitor access based upon health symptoms and geographical hot spots

Screening everyone who enters the Branch

Masks worn by all visitors and BFMs (recommended for residents)

Updated education on infection control practice and handwashing completed in each Branch

Enhanced disinfection protocols

Daily Resident Health Checks

Continuous monitoring of CDC, county, state and federal agencies for updates

Socially distanced dining or room service

Social distancing guidelines are consistently reinforced

Exercise 2x daily

Beverage/snack cart to apartments 2x daily

View adjusted/additional protocols in place for: Davenport, Marshalltown, Mission Springs, Omaha - Blondo

COVID-19 Transparency

Response Timeline

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More Information


For more information, click on the links below. If you still have questions and concerns, reach out to us at
covid19@bickfordseniorliving.com or connect with your local Branch director.

What is the current visitation policy?

Bickford has implemented a phased-in approach to visitation. This policy is based on county/state requirements. Check with local Branch leadership prior to your planned visit.

Planning a visit to your local Branch?

Contact your local Branch to set a visit, and to ensure that where you reside or recent travels would not exclude you from visiting. For restricted geographical locations click here. You will be screened upon your arrival at the Branch. Bickford requires you to wear a mask during your entire visit and maintain 6-foot social distancing at all times. Visiting is limited to resident apartment and outside areas.

How can I stay connected to my loved one?

We encourage regular communication with your loved one utilizing technology (i.e. phone, FaceTime, Skype) and are happy to assist any way we can. The local Branch’s website (www.bickfordseniorliving.com) and Facebook page will be regularly updated with Branch happenings. Be sure to ‘Like’ our local Facebook page.

Can my loved one leave their apartment?

Yes. We have educated all our residents to wear a mask, practice social distancing (6 feet), use appropriate hand washing, and have an awareness of touching surfaces. We will continue to encourage as much activity, and social interaction as we can while maintaining a safe environment.

Is Bickford conducting tours?

Yes. In most Branches in-person tours are available. These tours will follow all Bickford guidelines for resident and guest safety. Virtual tours can be conducted in all locations.

Is Bickford accepting new move ins?

Yes. We were created to meet the needs of the frail elderly and will continue to do so during this time. New residents will go through the same procedures and screenings that our current residents do to enter the Branch. As an added layer of protection all new residents will be isolated in their apartments.

Are new move-ins tested for COVID-19?

Yes. All new residents are tested at the time of move-in and go through an initial isolation period while awaiting test results.

Does Bickford have the staff to care for my loved one?

Yes, but this is an ever-evolving challenge. We are being creative in anticipating the needs of our BFMs for things like school openings/closings, day care, personal family constraints, etc. We know as an organization we have to meet our BFMs needs so that they will be able to meet our resident's needs. So far, we are proud of how our people are rising to the challenge.

Is my loved one safe?

Bickford provides an access-controlled environment and makes every effort to keep your loved one safe. As of August 6, 2020, less than 5% of Bickford’s residents have experienced COVID-19. Approximately 90% of our Branches have remained COVID-19 free.

Are Residents allowed to leave the Branch?

All residents are strongly discouraged from leaving the Branch, due to the high risk of exposure. However, if a Resident chooses to leave the Branch they will be screened prior to returning. If the Resident fails this screening, they will be quarantined upon return.

What if COVID-19 is reported in a Branch?

If there is a case of COVID-19 in one of our Branches, we will notify family and residents first, typically within 24 hours. We will then report those cases on our website.

What is Bickford doing to help prevent BFMs (employees) from bringing in the virus?

All BFMs and essential health care professionals are being screened each day at the front door prior to entry. Additionally, all BFMs are wearing masks during their entire shift. We also educate our BFMs on CDC guidelines and infection control practices to avoid exposure to COVID-19.

How is Bickford monitoring residents for signs of COVID-19?

Each resident is monitored at least once daily for signs, symptoms and temperature.

Can medical health care professionals visit residents in the Branch?

Yes, they will be screened for admittance to Bickford Branches. All professionals must meet our stringent infection control requirements including wearing Personal Protective Equipment (PPE).

Can my loved one resume routine medical appointments?

The RNC will coordinate with the resident, family and provider, to determine if the visit is essential or can be temporarily delayed and rescheduled.

Can I still bring supplies and care packages to Bickford?

Items are to be delivered to the front door and clearly labeled with resident’s name.

If I am currently setting up medications for my loved one may I continue to do so?

Yes. Deliver the pill box to the front door and appropriately notify us. Please contact Branch leadership if you would like to change who administers medications.

Does Bickford have the supplies to support my loved one’s needs during this time?

Yes. Bickford has longstanding relationships with a multitude of vendors to continue to meet the needs of our residents. We have procedures in place to ensure the continued supply and delivery of all essential items including food, medical equipment, incontinence products, etc.

Is Bickford using a chemical disinfectant that will kill COVID-19?

Yes. Bickford uses a chemical disinfectant in the Branches that kills all viruses and bacteria. This chemical is 100% effective against COVID-19. We do not use bleach, as you might in your own home, due to its caustic nature.

Are Chaplains visiting Branches?

Chaplains are screened at entry and wear PPE. Chaplains are also available to connect with residents and families virtually or outside the Branch. Please reach out to Branch leadership if you have questions on how to establish this connection.